Terms and conditions for all Bewl Rookery products

Adopt Alpaca T&Cs

Adoption lasts 12 months with no renewal. Please email to request renewal.

Each alpaca is available for multiple adoptions and is not exclusive.

Adoption does not imply ownership.

In the event of your adopted alpaca being sold, we will offer you a replacement.

Your application will be processed as soon as possible after payment, and will be confirmed on email and then the package delivered by Royal Mail.

We have the right to refuse any applications that may have suspected interests to harm our alpacas or smallholding.

Flower T&Cs

Some plants or flowers may be harmful or poisonous to humans or animals and should be used for decorative purposes only. None of our products are edible. Either wear gloves when handling or wash hands after handling.

Flowers, foliage and colours will change every week and will be our selection of the best blooms available for your chosen bouquet or jam jar posey. The photos on our website are representative.

We offer a click and collect service. Flowers should be collected on the day agreed. There is no refund for failure to collect the flowers.

Once you have paid online for your choice of flowers we will have them ready for collection on the date and time agreed. (If in exceptional circumstances we are unable to do this we will inform you and refund your payment).

To cancel your order please contact us 24 hours before collection. We can refund your money minus the card payment fees.

Gift Voucher T&Cs

Gift Vouchers are valid for 1 year from date of purchase unless stated.

Our gift vouchers feature a unique voucher number, may only be redeemed once, may not be exchanged for cash, or replaced if lost.

Gift Vouchers are non-transferable and non-refundable.

Gift Vouchers for B&B, tea and paca-picnic are subject to availability. Recipient of the voucher must book ahead.

Cancellation of a booking with less than 72 hours before the day of arrival will render the voucher null and void.