Terms and Conditions - Bewl Rookery

Guests

Each of our rooms sleep a maximum of two guests and we only accept guests over the age of 12.

Sorry we don’t take dogs. Please note that we do have a small dog (wire fox terrier) but she does not go in to any of the guest areas while you are here and has never been upstairs in any bedrooms. You may see her in the garden on a summers day!

No smoking anywhere in the house.

Payment

We ask you to pay a deposit of £50 per night when you book, to secure your stay with us. This deposit is non-refundable. Then full balance is required on arrival. Alternatively you can just pay for all your stay when you book.

When you make your booking and we have received the required deposit to secure the booking, a legally binding contract exists between us.

Payment is by BACS payment or paypal (an extra fee is charged) or you can pay by card over the phone. We will send you an email receipt once your reservation payment is received.

We have a card machine so final payment on arrival can be by BACs online, card or cash.

Cancellations

We are a small business so cancellations have a big impact on us. If you cancel your booking up to 15 days before arrival you will just lose your deposit. However if you cancel within 15 days a charge of one night will be made.

Cancellation by us

In the unlikely event that it becomes necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast. Should this establishment be more expensive than Bewl Rookery Bed and Breakfast, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Damage and Breakages

We ask that you please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Vickyp310

2020-08-23

Wonderful afternoon My husband organised afternoon tea with alpacas as a surprise. It was the most wonderful afternoon. Mark was great, giving us a bit of background about the beautiful area and was very informative about the alpacas. Carol then produced the most gorgeous afternoon tea, all handmade. They both made us feel very welcome and meeting/feeding the alpacas was amazing. Can not praise them enough. I would recommend this place to anyone and will be visiting again.

Catherine D

2020-08-09

Alpaca afternoon tea We spend a lovely afternoon having tea and being entertained by the alpacas. Carol and her husbands were lovely hosts and I would highly recommend this place to anyone who loves afternoon tea, alpacas or both. We had the privilege of having the place to ourselves which made it even lovelier. Thanks so much

Samantha V

2020-08-07

Perfect Afternoon My boyfriend and I came down from London to East Sussex for a little holiday and booked the alpaca afternoon tea for something different to do. We had a fantastic time, and Carol and Mark had gone to so much effort to make this such a special experience. The weather did help however, I would have enjoyed this in the rain, as it was just the perfect afternoon of beautiful animals, delicious homemade food, the most picturesque surroundings and wonderful, welcoming hosts. Thank you Carol and Mark for a very memorable day (and for the yummy courgettes you sent us home with)! Sam and Jai :)

fatima k

2020-07-25

Cream tea with friends and alpaca's Carol and her husband were wonderful hosts on a rainy day! The alpaca's were lovely and friendly when we were invited to walk with them and feed them. The cream tea sandwiches and cakes were yummy! Home made bread and cakes. The best I have ever had. Also choice of tea. We were so full! The tent kept us dry but we went inside the building opposite to warm up plenty of room to stretch out! Our friend Ann had a snooze! Highly recommend the Bewel rookery! We will be back! On leaving we were given a bouquet of flowers each! Thanks Carol !

Bev140

Tea with the alpacas Just had the most fabulous afternoon having tea with the alpacas. Interesting and relaxed talk from Mark , friendly gentle alpacas, beautiful food and gorgeous surroundings. Lots of attention to detail from Mark and Carol made this thoroughly enjoyable. We will definitely return.

JP7491

2019-09-30

Top of the Class! We recently spent two nights at this fabulous B&B, set in beautiful countryside in East Sussex. What can I add to the previous reviews! Carol and Mark were the perfect hosts. We were offered tea and delicious cake on arrival, which we enjoyed in their lovely garden, before meeting the alpacas and feeding them! Our room was huge, and spotless, with the most comfortable bed, and with lots of little extras. Breakfast certainly didn’t disappoint, setting us up for the day, served in the garden room. Thank you for a lovely stay, and good luck with the beekeeping Mark! 😜

Gwen G

2019-09-14

Warm, inviting and cosy We stayed here for 3 nights while on a cycle tour of local gardens and couldn't recommend Bewl Rookery more highly. We felt like honoured guests and loved being shown around the gardens and polytunnel. Carol and Mark are great hosts, balancing warmth and welcome with just the right amount of chat. Mark kindly gave us a lift to and from a local pub for dinner (and arranged a lift home from another that we walked to). The shower was fantastic after a long day's riding and I loved the cosy bathrobe: a rare but very welcome touch in a B&B.

Dave C

5* Luxury! Only 2 night stay, wish it could have been more. Superb accomodation. Carol and Mark perfect hosts, masses of local information on walks etc. Breakfast wonderful 5*, very tasty bacon and sausages and homemade bread and jams. Lovely homemade fudge in room too! Didnt get to speak to the allpacas but did see them from breakfast table. Very quiet rooms and lovely large shower room (Willow Room). We will be back soon on a return trip!!!!

Grichielovesfood

2019-08-08

Delightful B&B, stunning setting best breakfast ever!!! We stayed with Carol and Mark for 3 nights while attending a friends wedding. Carol was such a fabulous host, she went above and beyond to make a stay comfortable (AND EVEN TO DELIVERY OF SUITS!) Our rooms were beautiful and luxurious, the grounds were stunning, they have alpacas! Every morning we woke to the most delicious breakfasts, we were certainly impressed - the bircher muesli, eggs any way, just so many options!

gerifc

2019-07-14

a luxurious oasis of calm We stayed here a couple of years ago and, had such a lovely stay, we promised ourselves we'd return. So glad we did! This time, we stayed in the Oak Room and the bed was so comfortable with luxurious bed linen, fabulous bathroom with power shower and locally produced toiletries that were just gorgeous. Breakfast was perfect and included freshly baked bread and freshly laid eggs! Escaping from London for a weekend to sit in the garden and have the opportunity to get up close to the herd of alpacas is just extremely special. Carol & Mark give a wonderful welcome and make their home your home. We'll be back!